ZynTrail connects your phone and all your channels. Every request becomes a ticket. Nothing slips through.
Connect your email, Messenger, Instagram, WhatsApp, your website form and your phone line. Every request lands in one inbox as a ticket with an owner, a deadline and the customer’s full history. Even a missed call becomes a ticket with the caller’s number and the time. AI drafts the reply. No notepad by the phone, no forgotten emails.
- Messenger
- Phone
- Website form
- 30 days, the full product
- No payment up front
- Nothing to install
- Gmailand Google Workspace
- Microsoft 365and Outlook
- IMAP / SMTPany other mailbox
- Telegramalerts for your team
6channels
in one inbox
1ticket
for every inbound call
30days
free, with every module
1day
is usually all setup takes
Interactive demo
See ZynTrail in action
A sample company on the product’s own screens: tickets, customers, the phone system, the knowledge base and work time. No sign-up. Switch roles — operator, supervisor, admin or HR — and see what each of them sees.
On a phone, the demo opens in a new tab.
The demo is in Bulgarian — ZynTrail itself also runs in English. The data is made up, and nothing is saved. Open the demo (opens in a new tab)
How ZynTrail works
How it works
Three steps from first message to resolved case
-
Step 1: Connect your channels
Email, Messenger, Instagram, WhatsApp, your website form and your phone — requests land in one inbox on their own.
-
Step 2: ZynTrail opens a ticket
For every request, with an SLA deadline and the customer’s full history. Even for a missed call.
-
Step 3: Reply and resolve it
On the same channel, or with a call back. AI drafts the reply, and your customer can follow the status through a link.
Tired of missed calls and forgotten messages?
The problem
When the phone, the inbox and the chats all live in different places, nobody knows who’s handling the customer — and they’re already calling your competitor.
How ZynTrail helps:
-
One inbox for every channel
Email, chats, your website form and the phone — in one queue. You reply from here, and your answer goes out on the channel the customer used.
-
A phone system in the cloud
Queues, extensions, business hours and holidays. Your team takes calls in the browser, and every inbound call becomes a ticket.
Enterprise
-
An owner and a deadline for every ticket
Status, priority and an SLA deadline. Before time runs out, ZynTrail warns the owner, and your customer can follow their request through a link.
-
AI assistant
Drafts replies from your knowledge base. You decide whether they wait for approval or go out on their own — within the hours you set.
Pro and Enterprise
-
The customer’s whole history
Calls, emails, messages and tickets on one timeline. Company records keep the Bulgarian business details too: EIK, VAT number and MOL.
-
Reports and work time
First-response time, SLA compliance, each person’s workload, answered and missed calls. Shifts and leave live in the same system.
Choose the plan that fits your team. Start with 30 days free.
Pricing
-
Start
For a small team that has outgrown the shared inbox.
€25 per month
or €250 a year
Up to 3 users
- Tickets with an owner, status and priority
- Email, Messenger, Instagram and your website form
- Customers and contacts
- Internal team chat
- Canned responses
-
Business
For teams that work to deadlines and want to see the numbers.
€65 per month
or €650 a year
Up to 10 users
Everything in Start, plus:
- Reports on tickets and agents
- Knowledge base
- SLA deadlines for each priority
- Multiple departments in one account
- Telegram alerts for new tickets
-
Recommended
Pro
For teams on shifts whose customers also message on WhatsApp.
€139 per month
or €1,390 a year
Up to 25 users
Everything in Business, plus:
- Shifts, leave and time tracking
- AI assistant
-
Phone system included
Enterprise
For businesses where the phone never stops ringing.
€279 per month
or €2,790 a year
Unlimited users
Everything in Pro, plus:
- A phone system in the cloud
- Queues, extensions and business hours
- Calls in the browser and call recordings
- Every inbound call becomes a ticket
- A number from us, or forward your existing one
30 days free, with the whole product
Up to 10 users and every module, with nothing to pay up front. At the end, you choose a plan — or simply stop.
Prices are in euros, excluding VAT. A yearly plan costs the same as 10 months. Pay by card or bank transfer.
What to know before you start
FAQ
How long does setup take?
Usually no more than one business day. We set up your account together: we connect your channels, add your colleagues and hand you ready-made code for your website form. You don’t need anyone technical.
Do I need special equipment for the phone system?
No. The phone system runs in the cloud, and your team takes calls in the browser. A computer and a headset with a microphone are all you need.
Can I keep the number my customers already know?
Yes. We give you a number on the phone system, and your existing number is forwarded to it. Your customers keep calling the same number they always have.
What happens to the emails already in my mailbox?
Nothing is moved or deleted. Emails you’ve already read stay where they are. Unread and new emails become tickets and are marked as read in your mailbox. The people who sent the older emails don’t get an automatic reply.
How do I pay, and what happens after the trial?
You pay nothing for the 30 days. After that, you choose a plan and carry on with the same account — or simply stop. Pay by card or bank transfer, monthly or yearly.
How do you keep my company’s data safe?
Your connection to the system is encrypted (HTTPS), and your mailbox passwords and channel keys are stored encrypted (AES-256). Each company’s data is kept separate from everyone else’s, each employee sees only what their role allows, and sign-in can be protected with two-factor authentication.
Can’t find your answer? Email us at hello@zyntrail.com
Get started
Your next missed call will be a ticket, not a lost customer.
Leave your details and we’ll get back to you within one business day — to set up your account together, or to walk you through the system using examples from your own business.
- Send us a request
Tell us how many people are on your team and where your requests come from.
- We set it up together
We connect your mailbox and channels and add your colleagues. For the phone system, we provide a number and set up your queues and business hours.
- Use it free for 30 days
Up to 10 people on your team, every module. Then you choose a plan, or stop and owe nothing.
- Email us
- hello@zyntrail.com
- Already have an account?
- app.zyntrail.com
We’ve got your request
Thank you. We’ll get back to you within one business day.